Once your booking has been securely processed through Halaxy, you’ll be asked to provide your credit card details as a guarantee, however payment is only taken at the time of your appointment.
After your booking has been made, you’ll have the option to request a complimentary 10-minute phone consultation. If you’d like to arrange this, simply reply to the email you receive. These calls are available in the mornings (9:30am–12:00pm), subject to availability, on Tuesdays, Wednesdays, and Fridays.
As I manage all appointments personally without a practice administrator, I use my online booking system to keep everything organised and running smoothly - this is why I need to ask all clients to complete the full registration process below when booking.
1. Steps to complete your online registration
Please read these carefully - particularly the details regarding cancellations and policies - and complete and return them promptly. The contract will be provided.
3. Provide required supporting information
Important:
We are unable to honour or confirm any appointment requests until all of the above steps have been completed and received.
Cancellations: Life happens and we understand that you may need to cancel your appointment. Appointments require a minimum of 48 hours’ notice for cancellation or rescheduling; late cancellations and non-attendance (no-shows) may incur the full session fee, however consideration may be given in cases of illness, particularly if an alternative appointment can be offered within the same week.
Workers Compensation Claims: Even when your sessions are part of a workers’ compensation claim, you’ll still be asked to provide your credit card details when booking. This is because coverage is subject to approval and review processes, and may not be confirmed at the time of your appointment. Providing card details simply allows the appointment to be secured, and ensures there is a backup method in place should sessions not be approved or if there are any delays in payment. Kindly note that any active claim will usually mean that expenses will be refunded by your insurer.
If you need help with the online booking process please feel free to download our GUIDE HERE